Refund policy

At SB & COMPANY PTY LTD, we believe your bathroom should be a sanctuary of comfort, elegance, and effortless functionality. We design and curate our bathroom collection—ranging from precision wash spray nozzles and modern soap dishes to sleek, heavy-duty towel hooks—to meet high standards of design and durability. However, we understand that sometimes an item may not perfectly match your space or expectations.

We offer a 30-Day Hassle-Free Return Policy to give you total peace of mind when upgrading your home.

Return Eligibility & Guidelines

You have 30 natural days from the date your package is delivered to request a return. To ensure a smooth return process, please review the following criteria:

  • Condition: Items must be returned in their original, unused condition, free of water stains, installation marks, scratches, or wear.

  • Packaging: Products must be returned in their original packaging, complete with all included hardware, mounting screws, seal rings, manuals, and accessories.

  • Proof of Purchase: A valid order number or proof of purchase is required to initiate any return or exchange request.

How to Initiate a Return

  1. Submit a Request: Contact our dedicated customer care team at [email protected] within 30 days of delivery. Please include your Order Number, photos/videos of the item, and a brief description of the reason for return.

  2. Receive Return Approval: Once verified, our team will issue a Return Authorization (RA) along with specific return instructions.

  3. Pack & Ship: Securely package your item to prevent damage during transit. Send the package to our physical return facility:

    Return Address:

    SB & COMPANY PTY LTD

    Attn: Returns Department (Shane Taylor)

    101 Anderson St, Lilydale VIC 3140, Australia

Note: Please do not ship items back without prior confirmation, as unsolicited returns cannot be processed.

Shipping Costs for Returns

  • Customer Preference / Remorse: If you are returning an item due to personal preference, change of mind, or purchasing the incorrect size/color, the buyer is responsible for return shipping costs.

  • Defective, Damaged, or Incorrect Items: If your order arrives damaged, defective, or incorrect, we sincerely apologize. Contact us immediately at [email protected] with photo/video evidence. Upon confirmation, we will provide a prepaid return label or arrange a full replacement at no additional cost to you.

Inspection & Refund Process

  1. Item Receipt: Once your package arrives at our Lilydale facility, our quality control team inspects the returned goods within 3–5 business days.

  2. Approval Notification: We will send you an email notification confirming receipt and detailing the approval status of your refund.

  3. Refund Issuance: Approved refunds are processed immediately back to your original payment method. Depending on your bank or credit card provider, funds typically reflect in your account within 5–10 business days.

Non-Returnable Items & Exceptions

  • Custom-ordered or personalized bathroom fixtures.

  • Products showing clear signs of improper installation, physical modification, or water usage.

  • Items returned without original components, hardware, or protective packaging.