Privacy policy

Effective Date: September 2026

Website: gxikhq-1r.myshopify.com

Operated By: SB & COMPANY PTY LTD

At SB & COMPANY PTY LTD, respecting your privacy and protecting your personal information is at the core of our values. This Privacy Policy outlines how we collect, use, safeguard, and disclose your data when you visit or purchase from gxikhq-1r.myshopify.com.

Information We Collect

When you interact with our store, we collect information to provide seamless order fulfillment and an intuitive shopping experience:

  1. Personal Identification Information:

    • Contact Details: Full name, email address ([email protected] communications), phone number.

    • Shipping & Billing Data: Street address, city, state, postal code (e.g., 101 Anderson St, Lilydale VIC 3140, Australia), country.

    • Transaction Information: Payment methods, billing history, and order preferences.

  2. Technical & Browsing Data:

    • Device Details: IP address, browser type, operating system, and hardware identifiers.

    • Interaction Logs: Pages viewed, search terms entered, time spent on pages, referral sources, and cookie identifiers.

How We Use Your Information

We use the information collected solely for explicit business and service purposes, including:

  • Order Processing & Fulfillment: Managing orders, organizing shipping for wash spray nozzles, soap dishes, towel hooks, and issuing tracking information.

  • Customer Support: Resolving product inquiries, return requests, or delivery updates through our contact channel.

  • Platform Optimization: Enhancing store performance, site navigation, and user interface responsiveness.

  • Fraud Prevention & Security: Screening transactions for potential risk, unauthorized access, or fraudulent activities.

Third-Party Service Providers

To operate effectively, we share necessary data with trusted third-party partners bound by strict confidentiality agreements:

  • E-Commerce Hosting: Powered by Shopify, ensuring secure storefront operations and database management.

  • Logistics & Carriers: Postal and courier services required to deliver your physical goods accurately.

  • Payment Gateways: Encrypted financial service providers that process payments safely (we do not store raw credit card credentials on our servers).

Data Retention & Security

We maintain administrative, technical, and physical safeguards to prevent unauthorized access, loss, alteration, or disclosure of personal data. Your order history is retained in our secure records for accounting, warranty, and tax compliance purposes unless you request deletion in accordance with applicable laws.

Your Rights & Privacy Choices

Depending on your local regulations, you possess the right to:

  • Access & Portability: Request a copy of the personal information we hold about you.

  • Correction & Update: Request updates to incorrect or incomplete information.

  • Deletion: Request that we permanently erase your personal data from our systems.

To exercise any of these rights, please contact our Data Protection Coordinator at [email protected].